Return and Refund Policy

Purpose of the Policy

Cavintures is committed to delivering products that reflect the brand’s standards of quality, craftsmanship, and responsible design. This Return and Refund Policy provides customers with clear guidelines for returning, exchanging, or requesting refunds for Cavintures apparel and accessories purchased through authorized channels.

Eligibility for Returns and Refunds

Customers may request a return, refund, or exchange within seven (7) days of receiving the item, subject to the following conditions:

• The product must be unused, unwashed, unworn, and unaltered.
• All original packaging, labels, and tags must be intact and included.
• The item must be free from any signs of wear, damage, stains, or odors not related to manufacturing.
• A valid proof of purchase is required for all requests.

Items that do not meet these conditions will not be eligible for return, refund, or exchange.

Refund Guidelines

Refunds are issued only after Cavintures completes an inspection of the returned item and confirms its eligibility.

• Approved refunds will be credited to the original payment method.
• Shipping fees, handling charges, and third‑party platform fees are strictly non‑refundable.
• Items purchased during promotions, discounts, or clearance events may qualify only for store credit, not cash refunds.

Cavintures reserves the right to decline refund requests for items that fail to meet the required condition standards.